Refund policy

EXCHANGE & REFUND POLICY

AT THATS DOPE, WE STRIVE TO ENSURE YOU HAVE A GREAT SHOPPING EXPERIENCE.

EXCHANGES

• WE OFFER EXCHANGES ONLY FOR SIZE-RELATED ISSUES.
• EXCHANGE REQUESTS MUST BE RAISED WITHIN 3 DAYS OF THE DELIVERY DATE.
• PRODUCTS MUST BE UNUSED, UNWASHED, UNWORN, WITH ALL ORIGINAL TAGS AND PACKAGING INTACT.
• EACH ORDER IS ELIGIBLE FOR ONE EXCHANGE ONLY.

EXCHANGE FEE

A FLAT EXCHANGE FEE OF ₹150 IS APPLICABLE FOR EVERY EXCHANGE REQUEST. THIS FEE COVERS THE REVERSE PICKUP FROM YOUR ADDRESS AND THE SHIPPING OF THE REPLACEMENT PRODUCT.

ONCE YOUR EXCHANGE REQUEST IS APPROVED, OUR TEAM WILL SHARE A SECURE PAYMENT LINK VIA EMAIL. AFTER THE PAYMENT IS RECEIVED, WE WILL ARRANGE A REVERSE PICKUP FROM YOUR DELIVERY ADDRESS.

THE REPLACEMENT PRODUCT WILL BE DISPATCHED AFTER THE RETURNED ITEM HAS BEEN RECEIVED AND PASSED OUR QUALITY INSPECTION.

PARTIAL CASH ON DELIVERY (COD)

• FOR ORDERS PLACED VIA PARTIAL CASH ON DELIVERY, AN ADVANCE BOOKING AMOUNT OF ₹199 IS CHARGED ONLINE AT THE TIME OF PLACING THE ORDER, WITH THE REMAINING BALANCE PAYABLE UPON DELIVERY.
• THE ₹199 ADVANCE BOOKING AMOUNT IS STRICTLY NON-REFUNDABLE UNDER ALL CIRCUMSTANCES ONCE THE ORDER IS PROCESSED/DISPATCHED, INCLUDING CUSTOMER CANCELLATIONS, REJECTION AT DOORSTEP, OR RETURN TO ORIGIN (RTO).
• THIS ADVANCE AMOUNT COVERS LOGISTICS, OPERATIONAL, AND HANDLING EXPENSES INCURRED IN PREPARING AND DISPATCHING YOUR ORDER.

REFUNDS

WE CURRENTLY DO NOT OFFER REFUNDS OR RETURNS. ALL PURCHASES ARE FINAL UNLESS THE PRODUCT RECEIVED IS DAMAGED, DEFECTIVE, OR INCORRECT.

DAMAGED OR INCORRECT PRODUCTS

IF YOU RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM, PLEASE CONTACT US WITHIN 48 HOURS OF DELIVERY BY EMAILING US AT dope.customercare@gmail.com ALONG WITH YOUR ORDER NUMBER AND CLEAR PHOTOS OF THE PRODUCT. OUR TEAM WILL REVIEW THE ISSUE AND PROVIDE AN APPROPRIATE RESOLUTION.